Refund policy

PRODUCT DISCLAIMER

  • All images on the website are enhanced during the post-production process, actual product colors may vary.  

Return, Replacement & Refund Policy

We carefully handcraft and securely pack every product with love and attention. Since our products are handcrafted and may be delicate, we follow a simple verification process to protect both our customers and our work.

1. Unboxing Video Is Mandatory

  • For any damage, missing item, wrong product, or replacement/return request, you must record a continuous, clear unboxing video.

The video must:

  • Start before opening the package.
  • Clearly show the shipping label and package condition.
  • Show the complete opening of the package.
  • Be recorded continuously without cuts, pauses, or editing.
  • Clearly show the product and any damage or issue.

Without a proper unboxing video, we may not be able to approve a return, replacement, or refund claim.

2. Damaged Product

If your product arrives damaged, please contact us within 24 hours of delivery and share the complete unboxing video along with clear photos of the damage.

After verification, we may provide a replacement or refund, depending on the nature of the issue and product availability.

3. Wrong or Missing Product

If you receive a wrong product or any item is missing from your order, please contact us within 24 hours of delivery with the complete unboxing video.

Once verified, we will arrange the appropriate replacement or resolution.

4. Change of Mind / Customer Preference

As our products are handcrafted and prepared with considerable time, skill, and care, returns due to change of mind, personal preference, colour expectations, or simply not liking the product may not be accepted.

5. Refund Policy

If a refund is approved after verification, the eligible refund amount will be processed to the original payment method or through the applicable payment channel.

Refund processing time may depend on the payment provider or bank. Shipping, handling, or other non-refundable charges, where applicable, may not be included in the refund.

6. Product Inspection

All return, replacement, and refund requests are subject to verification. We may request photographs, videos, or additional information before approving a claim.

Products must be returned in their original condition, with original packaging and accessories, wherever applicable.

7. Important

Please do not discard the packaging until you have checked your product completely.

Your unboxing video is the most important proof in case of damage, shortage, or a wrong item. We strongly recommend recording the entire opening process for your protection.

We truly value your trust and want every handcrafted piece to reach you safely and exactly as expected. ❤️